Privacy Policy

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). 

Acorn Timber Flooring is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

How do we collect your personal data?

• When you make a purchase online, even as a guest, we will collect your personal data in order to carry out the transaction. 
• When you engage with us through social media.
• When you write a review about our products or services.
• When you enter a competition run by us.
• When you purchase an item over the phone that requires delivery.
• When you contact us either by phone, through using our contact form or via email for either product queries, delivery updates or complaints. 

What personal data we collect?

• Your full name, billing address, delivery address (if different), telephone number, email address
• If you provide us with contact details for another person, you must ensure that they have consented to this disclosure.
• A history of all orders placed.
• Any details of interactions with us either through phone calls, emails or our online contact forms 

We will for example keep details of any conversations we’ve had with you such as about deliveries or complaints.  

We will also keep details about your interactions, items you’ve viewed on the website, items you’ve added to the basket, any gift codes redeemed.

We may at times require and store either proof of address or photo ID (this may include passport or driver’s license) where bank transactions have been flagged due to the billing address not matching the card, or the delivery address being flagged as different from the billing address.

How is your personal data used?

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Here’s a list of some of the reasons why we may need to store your data:

• To respond to queries or requests
• Arrange deliveries
• Handle complaints
• Offer tailored information
• Sending relevant mailing
• Sending product launch updates
• Process refunds
• Processing order
• Supply receipts

Your details need to be passed to third part suppliers for deliveries to take place. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

How is your personal data used?

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use (e.g. delivery couriers) or disclosure; and
• Where required or authorised by law.
• Sending relevant mailing

How is your personal data used?

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use (e.g. delivery couriers) or disclosure; and
• Where required or authorised by law.
• Sending relevant mailing

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Acorn Timber Flooring will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: oliver@acorntimberflooring.com.au

From time to time we may review or update this privacy policy. Updated versions will be available on our website.